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Direct Tile Warehouse Privacy Notice

This privacy policy sets out how Ceramiks Limited (trading as Direct Tile Warehouse) uses and protects any information that you give Ceramiks Limited when you use this website.

Ceramiks Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will be used only in accordance with this privacy statement.

Ceramiks Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25th May 2018.

What we collect

We only hold information that we need and have strict controls in place to keep it safe.

Personal information we collect will be held in digital format and/or paper files.

We will limit the collection and processing of information to information necessary to achieve one or more legitimate purposes as identified in this notice.

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers (only where you have provided your consent for this purpose)

Consent

The processing of your personal data is necessary to fulfil a contract that you are party to, created when you purchase from us.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • To fulfil your sample or tile order and arrange delivery, where requested.
  • Internal record keeping.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.* 
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.*

* only where you have first given consent for us to provide these services to you.

How long we keep your information

We will retain your personal data for a period of up to eighteen months following your purchase, however please refer to the Your Rights section below if you wish your information to be removed prior to this.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We use this information only for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

We will give you the option to accept of decline the use of cookies when you visit our website.

How your personal information is shared

Your personal information will be held by Direct Tile Warehouse and will not be shared with any third party for the use of analysis or marketing. We will share your details with companies such as Royal Mail when we send out samples/brochures/information to you and with couriers where you have chosen to have tiles despatched directly to you or to an address nominated by you.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy policy applicable to the website in question.

Your rights:

Access – you have the right to get access to the personal information we hold about you. If you would like a copy of the personal information we hold about you, please write to Compton Group, Subject Access Requests, 45-51 Wychtree Street, Morriston, Swansea, SA6 8EX.

Rectification – You have a right to rectification of inaccurate personal information and to update incomplete personal information. If you believe that any of the information that we hold about you is inaccurate, you have a right to request that we restrict the processing of that information and to rectify the inaccurate personal information.

Erasure – You have a right to request that we delete your personal information. You may request that we delete your personal information if you believe that we no longer need to process your information for the purposes for which it was provided, or we are not using your information in a lawful manner.

Restriction – You have a right to request us to restrict the processing of your personal information. You may request us to restrict processing your personal information if you believe that any of the information that we hold about you is inaccurate; or we no longer need to process your information for the purposes for which it was provided, but you require the information to establish, exercise or defend legal claims; or we are not using your information in a lawful manner.

Portability – You have a right to data portability. Where we have requested your permission to process your personal information or you have provided us with information for the purposes of entering into a contract with us, you have a right to receive the personal information you provided to us in a portable format. This right only applies where the original processing is based on fulfilment of a contract you are party to and where the processing is automated. It also only applies to data provided by yourself, not by a third party such as a solicitor or freehold seller.

Objection – You have a right to object to the processing of your personal information. You have a right to object to us processing your personal information (and to request us to restrict processing) unless we can demonstrate compelling and legitimate grounds for the processing, which may override your own interests, or where we need to process your information to investigate and protect us or others from legal claims.

Marketing – You have a right to object to direct marketing. You have a right to object at any time to processing of your personal information for direct marketing purposes, including profiling you for the purposes of direct marketing.

Withdraw consent – You have a right to withdraw your consent. Where we rely on your permission to process your personal information, you have a right to withdraw your consent at any time. We will always make it clear where we need your permission to undertake specific processing activities.

Lodge complaints – You have a right to lodge a complaint with the regulator. If you wish to raise a complaint on how we have handled your personal information, you can write to Mr M French at Compton Group, GDPR Complaint, 45-51 Wychtree Street, Morriston, Swansea, SA6 8EX who will investigate the matter. We hope that we can address any concerns you may have, but you can always contact the Information Commissioner’s Office (ICO).

For more information, visit ico.org.uk

Changes

We may change this information from time to time. Any changes will be updated on our website and if appropriate notified to you in writing.

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